Use it or lose it – Okanagan community losing last pay phone

The last remaining Telus pay phone at the 7-Eleven in Lake Country will be gone by the end of April.

And, despite the chagrin expressed by a couple dozen residents who mourned its loss on social media and suggested it was well used, clearly it was not.

“The payphone located at 9724 Highway 97 in Winfield has made $17 in the last two years, which represents 35 phone calls since January 2020,” states an emailed statement from Telus communications specialist Lena Chen.

Chen notes that the Telus wireless network reaches 99% of B.C. residents.

There are now 2,250 pay phones operated by Telus in B.C. and Alberta (other companies do provide pay phone service).

An iNFOnews.ca story written in 2014 about the declining number of pay phones reported that Telus had a total of 13,000 in the two provinces at that time.

READ MORE: The last time you looked for a pay phone, you probably couldn't find one

This doesn’t necessarily mean that this particular phone will be lost to the community.

“In recognition of the nostalgia associated with pay phones for many generations, if a member of Lake Country’s community or a local organization would like to keep the decommissioned pay phone for display purposes, we would be happy to work with them to ensure that it stays within the community as an acknowledgement of a shared piece of technology history,” Chen said in the written statement.

Anyone interested in doing so can email Telus at telustickets@wimactel.com.

Telus is also giving something back.

“As part of our commitment to Lake Country, Telus is making a $1,000 donation to the Telus Friendly Future Foundation on behalf of the community,” Chen said.

She described the foundation as “an independent registered charity dedicated to funding health, education and technology focused charitable programs for youth across Canada.”

The District of Lake Country posted the news on its Facebook page on April 7, saying it will be removed on, or after, April 25.

It’s located at the 7-Eleven store on Highway 97.

A number of people commenting on the post said it was well used by temporary foreign workers and that it was important to keep it in case of an emergency.

But, given the volume of usage, that was not the case.

“Where will Superman get changed?” one writer moaned.


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Rob Munro

Rob Munro has a long history in journalism after starting an underground newspaper in Whitehorse called the Yukon Howl in 1980. He spent five years at the 100 Mile Free Press, starting in the darkroom, moving on to sports and news reporting before becoming the advertising manager. He came to Kelowna in 1989 as a reporter for the Kelowna Daily Courier, and spent the 1990s mostly covering city hall. For most of the past 20 years he worked full time for the union representing newspaper workers throughout B.C. He’s returned to his true love of being a reporter with a special focus on civic politics