Two B.C. ministries top 10-year high in complaints to Ombudsperson

VICTORIA – Complaints to British Columbia's ombudsperson have spiked to a 10-year high and most of those grievances originated with the two government ministries that provide services to vulnerable people.

Ombudsperson Jay Chalke says in his annual report that his office received 8,400 complaints over the past year from people seeking fair and reasonable treatment by provincial and local governments.

He says the highest numbers of complaints involve the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development.

Chalke says the Social Development Ministry received the most complaints at 625, but he's hoping the introduction of a poverty reduction strategy later this year will address fairness issues.

His report highlights a case where a man complained after his monthly rental supplement of $500 went to a landlord even though he had moved from the apartment and it left him with only $138 for food.

Chalke says recommendations from his office dating back to 2009 to reduce regulations for people with disabilities or barriers to employment at the Social Development Ministry have yet to be implemented.

The ministry was not immediately available for comment.

Join the Conversation!

Want to share your thoughts, add context, or connect with others in your community?

Ashley Legassic

Ashley was born and raised in B.C., and recently moved to Kamloops from Vancouver. She pursued her diploma in journalism at Langara College and graduated in 2015. She got her start as an overnight writer for the Morning News on Global B.C. After spending a year there, she decided to follow her passion and joined iNFOnews.ca as a reporter covering court, cops and crime in Kamloops. If you have a story you think people should know about, email her at alegassic@infonews.ca.


Ashley Legassic's Stories