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Tim Hortons apologizes for owner who dumped water on homeless man
VANCOUVER – Tim Hortons has apologized after the owner of a Vancouver location was seen dumping a bucket of water on a homeless man sleeping outside.
"On behalf of Tim Hortons we sincerely apologize," said Michelle Robichaud, manager of public relations and social media, in a statement on Sunday.
"The regretful actions in a moment of frustration at one of our Vancouver locations (are) not at all reflective of our brand and restaurant owner values."
Robichaud said the owner is committed to personally apologizing and making amends with the individual, and will be making a "meaningful" donation to the Belkin House, a local shelter.
The incident at the Tim Hortons was first reported on Friday by witnesses on social media. Arianne Summach heard about what happened from a friend who works across the street, and took to Facebook to express her outrage.
She wrote that the owner dumped a large bucket of water on the man, his dog and all of his belongings including his cardboard bed, while he was sleeping outside.
Summach's post — which urged a boycott of the Tim Hortons on Robson Street at Richards Street — was shared more than 4,000 times.
"I hate bullies, and it's never OK at any age for any person to kick a person when they're down," she said when reached by phone on Sunday. "I just wanted to do something about it just to make sure that the person who did it knew it wasn't OK and it wouldn't be tolerated."
The 24-year-old freelance marketer said she never expected the post to be shared so many times, and has been overwhelmed by supportive messages.
Summach said she was happy with the coffee chain's apology, but it doesn't go far enough.
"A donation will never make public humiliation OK. It shouldn't have happened in the first place. I think the person responsible should go above and beyond what Tim Hortons expects from him, and just apologize in a very big way if he ever sees this person again," she said.
Robichaud did not respond to emailed questions about whether the owner faces disciplinary action, and the Tim Hortons location could not immediately be reached for comment.
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6 responses
go hang with you buddy Conrad black your not neededhere , good coffee thow.
He should lose his ownership with the company come on this is Tim Hortons if he doesnt I hope people stop going to His franchise. Yes donate to the homeless shelter,but a huge donation should be made to the homeless man. And to the guy who did this GIVEyour head a shakebeing homeless could happen to anyone one of us at anytim ! JERK
Withdraw your support folks, that’s the only way to make him understand, hit him in the pocketbook and because there aren’t enough people to make that point obvious, ask to see the Manager and tell him face to face that you are withdrawing your support.
no matter what, it doesn’t make sense tobelittle anyone who’s down on their luck as I have been there.In Kelowna , the people have treated us goodso far.
I, personally, would forgive the person this once, provided he/she makes amends, but only just once.
If it is possible Tim Horton’s should pull their franchise from him. With an attitude like that, he shouldn’t be dealing with the public, homeless or not.